Planned a Slackbot to streamline incoming feedback for high-visibility Whatfix content, including sample flows and JSON structure
Created a GIF-based inline visual guide to introduce users to jSign’s updated signing process
Rewrote technical product sheets into concise, persuasive email copy for a potential marketing campaign
Led teamwide microcontent rollout using Whatfix across redesigned eFax web app, including articles, tooltips, walk-throughs, and usage tracking
Created training to help tech writers identify HTML elements and use selectors in Whatfix display rules
UX microcontent fix using a targeted GIF popup reduced support calls and improved user clarity
Led a collaborative transition from traditional documentation to embedded microcontent for a web app using Whatfix