Put bluntly, Brian rocked my expectations for this first half of 2024. Under his guidance we were able to:

• Successfully integrate the DOC brands into Whatfix (WF).
• Perform our first meaningful A/B test on the eFax portal WF content.
• Integrate direct CS and Product feedback loops into the portal, giving customers direct access to these teams as a means to solve issues or problems with their eFax accounts.
• Collect meaningful data regarding customer portal use using WF Analytics.
• Begin helping internal CCSI teams understand how we can use WF to meet their messaging and customer communication needs based on rate plans.
  

Brian continues to be a truly valuable asset to my team, to Product, and to CCSI overall. He is a self-starter, who pushes the Whatfix agenda diligently and with the needed insight to make it productive for all of the products that have integrated WF into their UI/UX.

Brian maintains an even level of professionalism with whomever he deals with, whether that be CCSI personnel, WF employees, or our CCSI customers. He is open, direct, and comfortable with sudden change (a CCSI fact of life). He thrives in our small team environment, but is not afraid to reach out to CCSI resources he is not familiar with in order to get work done (and to customers as well, when and if needed).

Brian is very results oriented, and is very transparent about any perceived difficulties that may be encountered in a particular project. He is also very astute about best practices and implementing procedures. I like working with Brian; he is easy going and easy to get along with.